9 Step How to Resolve the Diablo 4 ‘Can’t Use This Content’ Error on PS5

Diablo 4 is an action-packed role-playing game that has captivated a large fan base since its release.

However, as with any complex online game, players may encounter various issues that hinder their access to the game’s content.

One particularly frustrating issue is the ‘Can’t Use This Content’ error on PS5, which prevents players from fully enjoying the game.

In this instructional guide, we will explore effective methods to fix the Diablo 4 ‘Can’t Use This Content’ Error on PS5, allowing you to get back to slaying demons in no time.

1. Check Account and License Verification

The first step in resolving the ‘Can’t Use This Content’ error is to ensure that your Battle.net account is linked to the PlayStation Network account you used to purchase Diablo 4. To verify the connected accounts, visit the Battle.net Connected Account page and ensure that they are properly linked.

2. Restore PlayStation Store Licenses

If the error persists, try restoring your PlayStation Store licenses. Go to the PlayStation Network settings on your PS5 console, select “Account Management,” and then choose “Restore Licenses.” This process refreshes the licenses associated with your account and can resolve licensing-related issues that may be causing the error.

3. Restart the Game and PS5 Console

Sometimes, temporary connectivity issues can trigger the ‘Can’t Use This Content’ error. Start by closing Diablo 4 and exiting the game. Then, fully shut down your PS5 console and wait for a few minutes before turning it back on. Relaunch the game and check if the error persists. Restarting both the game and the console can often resolve minor connection problems.

4. Check Server Availability

Before proceeding with further troubleshooting steps, verify if Blizzard’s servers are up and running. Check the official Diablo 4 Twitter account or forums for any server outages or maintenance announcements. If the servers are down or undergoing maintenance, you may need to wait until they are operational again.

5. Ensure Battle.net & PSN Accounts are Linked

Since the ‘Can’t Use This Content’ error is licensing-related, it is crucial to check if the PSN account used to purchase the game is properly linked to your Battle.net account. Visit the Battle.net Connected Accounts page and log in with your PSN account to ensure the accounts are linked correctly.

6. Restore Licenses

If the error persists, you can try restoring licenses on your PS5 console. This process resets all the licenses connected to your PSN accounts and can help resolve licensing issues causing the error. To restore licenses, navigate to the Home screen, select Settings, then go to Users & Accounts > Other > Restore Licenses.

7. Submit a Ticket to Blizzard

If none of the above methods resolve the ‘Can’t Use This Content’ error, it is advisable to contact Blizzard for further assistance. Submit a support ticket to Blizzard, providing detailed information about the error code and including your PSN and Battle.net IDs. The Customer Support team will analyze the issue and provide you with a suitable solution to resolve the licensing error in Diablo 4.

8. Reinstall Diablo 4

If all else fails, consider reinstalling Diablo 4 on your PS5. Uninstall the game from your console, then download and install it again from the PlayStation Store. This can help fix any corrupted game files that may be causing the error.

9. Contact PlayStation Support for Further Assistance

If you have exhausted all troubleshooting steps and still cannot resolve the ‘Can’t Use This Content’ error, it is recommended to contact PlayStation Support for further assistance. Their specialized support staff can provide personalized guidance and solutions to address the specific issue you are facing. In summary, by following these instructional steps, you should be able to effectively resolve the ‘Can’t Use This Content’ error on Diablo 4 for PS5. Enjoy your immersive gameplay experience in the thrilling world of Diablo 4 without any hindrances!

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