How to Cancel a TikTok Shop Order and Get a Refund

In today’s guide, we will explore the process of canceling an order on the TikTok shop order and obtaining a refund.

TikTok Store is a groundbreaking shopping function enabling vendors and companies to directly market their products on TikTok through brief video clips and live streaming.

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Whether you’ve changed your mind about a purchase, order or encountered an issue with your order, this step-by-step guide will walk you through the necessary actions.

Complete Instructions for Cancelling a TikTok Shop Order

I. Accessing TikTok Shop on the App

• Open your TikTok application, and you’ll find the TikTok shop conveniently located on the main page.
• Swipe to the right to reveal the shop icon, and tap on it to access the shop.

II. Navigating the TikTok Shop

• Once inside the TikTok shop, locate the basket icon in the upper right corner of the screen.
• Click on the basket to view your orders and manage cancellations.

III. Checking Order Status

• Confirm whether your order has been shipped or is still awaiting shipping.
• If the order is pending, proceed with the cancellation process.
• If the order is already packed or shipped, cancellation may not be possible at this stage.

IV. Initiating Order Cancellation

• Click on your order, and scroll down to find the cancel button.
• If the cancel button is visible, proceed to select the reason for cancellation from the menu.
• Click submit to send the cancel request to the seller.

V. Submit Cancellation Request:

• After choosing the cancellation reason, click submit.
• The cancellation request will be sent to the seller for approval.

VI. Refund Process

• After submitting the cancellation request, wait for a few days to receive a refund.
• The seller will process the cancellation, and the refunded amount will be credited back to your account.

Choose the basis for your return or reimbursement request. If necessary, provide any corroborating documentation to track your order.

Your submission will undergo assessment by either TikTok shop or the vendor within a 48-hour timeframe.

Should a return be necessary, you’ll be allotted 14 days from receipt to send back your order.

Buyers can request refund only if order is not delivered 48h after promised date.

Important Definitions

• TickTok Shop: The e-commerce platform integrated into the TikTok app, allowing users to browse and purchase products.
• Order Status: The current state of your purchase, indicating whether it is pending, packed, shipped, or delivered.
• Cancellation Request: A formal request sent to the seller to cancel a placed order.
• Refund: The return of the paid amount to the customer following a canceled order.

Additional Tips

Verification of Order Shipment:

• Ensure the order hasn’t been shipped before attempting to cancel.
• Sellers may not accept cancellations for shipped orders.

Reasons for Cancellation:

• Provide a valid reason for cancellation from the options provided.
• Common reasons include change of mind, product issues, or delayed delivery.

Communication with Seller:

• If faced with challenges during the cancellation process, consider reaching out to the seller for assistance.

What occurs if you cancel a TikTok purchase?

For purchasers, cancellations are permissible provided the order status has not progressed to ‘Ready for Shipment – Awaiting Pickup.’

Buyers must ensure they return the accurate item, adhere to the five-day policy return timeframe from when the process was initiated, and utilize secure packaging materials to avert transit-related damages.

Conclusion

By following these comprehensive instructions, you can successfully cancel a TikTok shop order and obtain a refund.

What is the typical timeframe for TikTok orders to arrive?

Typically, deliveries take between three to five business days. So, customers who make purchases through TikTok Shops app can expect to receive their orders within this timeframe, starting from the day the order is placed.

Remember to check the order status, choose a valid reason for cancellation, and patiently wait for the refund process to complete.

If you encounter any difficulties, don’t hesitate to seek assistance from the seller. We hope this guide has been helpful in navigating the TikTok shop cancellation process. If you have any feedback or questions, feel free to comment below.